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How to Spa

Spa Opening Hours

Gymnasium & Thermal Areas Mon - Fri 9.00am – 9.00pm, Sat - Sun 9.00am - 7.00pm

Thermal Suite

Children aged between 13-18 need to be accompanied by an adult (children under 13 are not permitted in The Spa)

 

Arrival Time

Guests are requested to arrive 30minutes prior to treatments to allow time to change, if desired, and to fill out a medical questionnaire. Arriving late will deprive you of precious minutes of your treatment.

Spa Attire

As this facility is for both genders, please ensure that swimwear is worn at all times. Disposable pants are provided for wet treatments and we respectfully request that underwear is worn for all other treatments.

Half & Full Day Spa Guests

For your comfort you will be provided with a locker, robe, towel and slippers.

Etiquette

The Spa is a sanctuary for the mind, body and soul. Out of consideration for others, we request that visitors keep noise to a minimum. Mobile phones and electronic devices must be switched off before entering The Spa. Treatments and spa facilities are only available to persons aged 16 years and over.

Special Considerations

If you have high blood pressure, heart conditions, allergies or other medical complications we advise that you consult your doctor before booking any spa treatments. If you have a medical condition and would like to know what treatments you can avail of, please ask our spa therapists who will be happy to assist you.

Contraindications

All treatments are carried out subject to completion of our questionnaire, which you will be required to complete on arrival. If you have any medical conditions there may be restrictions on the treatments you can avail of.

Pregnancy

Please advise us if you are pregnant or nursing as some treatments during this special time are not recommended. We have a range of treatments that have been specially selected to help with all your needs during this magical time and will be happy to recommend these treatments.

Please allow the spa team to guide you in selecting which treatments are most suitable for you during this special time.  Unfortunately, we do not offer all spa treatments during the first 12 weeks of pregnancy but have a selected recommendation

Individual/Group Bookings

For Group bookings a £10.00 deposit per person will be required at the time of booking, and we ask for 7 days to avoid a 50% cancellation fee.

To secure your booking a valid credit card number will be required.  We also recommend that you book in advance of your arrival to the Spa in order to secure your preferred date and time of treatments.

Cancellation Policy –Individual Bookings

As a courtesy to other clients, a 48 hour notice is required, otherwise a 100% cancellation fee will be incurred on the given credit card or the deposit forfeited. Full charge will be imposed for a ‘no show’ or on the day cancellation.

Payment

We accept cash, all major credit cards and hotel guests can charge to their room. All prices are quoted in sterling pounds per person and are subject to change without prior notice. We also reserve the right to modify or discontinue treatments without prior notice.

Refund Policy

Treatment packages are nonrefundable and non-transferable.

If Late for an Appointment

Appointment times must be adhered to. Should you arrive late, your treatment will end at the appointed time and full payment must be made.

Valuables

We strongly recommend that you leave your valuables in your locker. Please ensure you retrieve all valuables before leaving the premises and in particular check the pockets of your robe. The management accepts no responsibility for the loss of valuables brought onto The Spa premises.