Privacy Policy

Privacy Policy

1. Who We Are

Corick House Ltd, trading as Corick House Hotel & Spa, is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, stay at the hotel, dine with us, visit our spa, attend an event or wedding, purchase a gift voucher or contact us.

Data Controller

Corick House Ltd
20 Corick Road
Clogher
County Tyrone
BT76 0BZ

Email: reservations@corickcountryhouse.com
Telephone: 028 8554 8216

2. Information We Collect

Depending on how you interact with us, we may collect:

• Name, address, telephone number and email address.
• Hotel, restaurant, spa and event booking information.
• Wedding and corporate event enquiries.
• Payment information (processed securely by our payment providers).
• Gift voucher purchases.
• Marketing preferences.
• CCTV images when visiting our premises.
• Wi-Fi login details.
• Website usage information collected through cookies and similar technologies.

We only collect personal information that is necessary to provide our services or meet our legal obligations.

3. How We Collect Your Information

We collect personal information when you:

• Make a reservation or enquiry.
• Stay at the hotel or use our facilities.
• Book a spa treatment, restaurant table or event.
• Complete forms on our website.
• Subscribe to our newsletter or marketing communications.
• Contact us by telephone, email or social media.
• Connect to our guest Wi-Fi.
• Visit our premises where CCTV is in operation.

Some information is collected automatically through our website using cookies. Please refer to our Cookie Policy for further information.

4. How We Use Your Information

We use your personal information to:

• Process and manage bookings, reservations and purchases.
• Provide hotel, restaurant, spa, wedding and event services.
• Respond to enquiries and customer service requests.
• Process payments and issue confirmations.
• Improve our website, services and guest experience.
• Maintain the security of our hotel, guests and systems.
• Comply with legal and regulatory requirements.
• Send marketing communications where you have consented or were permitted by law.

5. Our Legal Basis for Processing

We process your personal information only were permitted by law, including:

• To perform our contract with you.
• To comply with legal obligations.
• Where processing is necessary for our legitimate business interests.
• Where you have given your consent.

Our legitimate interests include improving our services, protecting our business, preventing fraud, maintaining security and providing relevant information about our products, services and events.

6. Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

• Payment service providers.
• Hotel booking and reservation systems.
• IT and website providers.
• Professional advisers.
• Regulatory authorities or law enforcement where required by law.

We never sell your personal information and all third parties are required to keep your information secure and confidential.

7. Marketing

We may contact you by email, SMS or post with news, offers and promotions where you have consented or were permitted under applicable law.

You can unsubscribe at any time by following the instructions within our marketing communications or by contacting us at reservations@corickcountryhouse.com.

8. Data Security and Retention

We have appropriate technical and organisational measures in place to protect your personal information against unauthorised access, loss, misuse or disclosure.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory or accounting requirements.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where appropriate.
• Request restriction of processing.
• Object to certain processing activities.
• Request transfer of your personal information.
• Withdraw your consent where processing is based on consent.

If you wish to exercise any of these rights, please contact us using the details above.

If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us at:

Corick House Ltd
Corick Road, Clogher, County Tyrone, BT76 0BZ

Email: reservations@corickcountryhouse.com
Telephone: 028 8554 8216